Cancellation & Refund Policy

1. Introduction and Scope

Cleveratti Learn (referred to in this document as “we,” “us,” or “our”) is committed to maintaining a transparent relationship with every learner who enrols in our programs. This Cancellation & Refund Policy (“Policy”) sets out the terms governing all program fee transactions made through our website (cleverattilearn.com), through franchise-operated learning centres, or through any other authorised channel.

This Policy applies to:

• All learners who purchase or enrol in any Cleveratti Learn program
• All three programs currently offered: Personality Development Master Program (PDMP), Professional Digital Marketing Program (PDM), and AI for Career & Business
• All purchases made through online or offline payment at an authorised franchise centre
• All franchise partners operating on behalf of Cleveratti Learn

By completing a payment for any Cleveratti Learn program — whether online or offline — you confirm that you have read, understood, and agreed to the terms of this Policy. If you do not agree, you must refrain from making a purchase.

2. Business Identity and Contact Details

3. Definitions

In this Policy, the following terms carry the meanings set out below:

• “Program Fee” or “Course Fee” means the one-time payment made by a learner to enrol in a Cleveratti Learn program.
• “Purchase” means the act of making a one-time payment to secure enrolment in a Cleveratti Learn program. Cleveratti Learn does not collect any separate registration or application fee; every purchase is a direct, one-time payment for the full program.
• “Learner” or “Student” means a person who has paid the program fee and secured enrolment in a Cleveratti Learn program.
• “Franchise Partner” means a business entity or individual licensed to deliver Cleveratti Learn programs through an authorised offline learning centre.
• “Payment Confirmation” means any communication — including but not limited to a payment receipt, transaction ID, email confirmation, or WhatsApp acknowledgement — issued by Cleveratti Learn or its payment gateway to confirm successful receipt of funds.
• “Business Day” means any day, Monday to Saturday, that is not a public holiday under applicable law in India.

4. Purchase Structure and Payment Terms

Cleveratti Learn operates on a straightforward, single-payment model:

• There is no separate registration fee, application fee, or advance deposit.
• Each program requires one single, one-time payment at the time of enrolment.
• The full program fee is due and payable at the time of purchase.
• Enrolment is confirmed only upon receipt of the complete program fee.

Program fees are displayed on our website and at authorised franchise centres and are subject to revision from time to time. The fee applicable to a learner is the fee in effect at the time of their payment confirmation.

5. No-Cancellation Policy

All sales are final. Once payment has been made and confirmed, no cancellation is permitted — under any circumstances.

Once a learner’s payment is confirmed by Cleveratti Learn:

• The purchase cannot be cancelled.
• No refund, partial refund, credit note, or transfer of fee to another program or learner will be issued.
• The enrolment remains active for the program and batch for which payment was made.

This policy applies regardless of:

• Any change in the learner’s personal, professional, or financial circumstances after payment
• Non-attendance or partial attendance of classes or sessions
• Dissatisfaction with program content, faculty, or schedule (where reasonable advance notice of content and delivery was provided)
• Any technical error by the learner during the payment process that results in a confirmed transaction
• Requests made by a parent, guardian, or sponsor on behalf of the learner

We urge every prospective learner to make their purchase decision carefully, after fully reviewing the program details, curriculum, schedule, fee structure, and any other information available on our website or through our counsellors. The responsibility for the decision to purchase rests entirely with the learner.

6. No-Refund Policy

In alignment with our no-cancellation position, Cleveratti Learn does not provide refunds of any kind once a payment has been confirmed. Specifically:

• No full refund will be issued.
• No partial refund will be issued.
• No store credit, wallet credit, or future-program credit will be issued as a substitute for a refund.
• No fee transfer to another person’s enrolment will be processed.

This policy reflects the nature of our program delivery model — class slots, faculty time, course materials, and infrastructure are allocated and committed at the time of enrolment confirmation.

7. Exceptions — Duplicate or Failed Payments

The only circumstance in which Cleveratti Learn will process a monetary reversal is where a verifiable technical error has resulted in either of the following:

• Duplicate payment: The learner’s bank account or payment method has been charged more than once for the same enrolment within the same transaction session, resulting in a double or excess debit.
• Failed-but-debited transaction: The payment gateway records the transaction as failed or unsuccessful, yet the learner’s bank has debited the amount. In such cases, the amount will be reversed per the applicable RBI settlement timeline.

For all other situations — including a successful payment followed by a change of mind, an inability to attend, or any circumstance not constituting a technical payment error — no reversal, refund, or credit will be made.

To report a duplicate or failed-but-debited transaction, please contact us within 7 business days of the transaction date at info@cleveratti.com, providing your transaction reference number, payment screenshot, and bank statement showing the debit.

8. Cancellation of a Program by Cleveratti Learn

Cleveratti Learn reserves the right, in exceptional and unavoidable circumstances, to cancel or indefinitely defer a program batch. This may occur due to:

• Insufficient enrolments to form a viable batch
• Force majeure events (including natural disasters, pandemics, civil unrest, or government-mandated restrictions)
• Circumstances beyond Cleveratti Learn’s reasonable control that make program delivery impossible

In the event that Cleveratti Learn cancels a batch prior to its commencement, learners will be offered one of the following remedies at Cleveratti Learn’s discretion:

• Transfer of enrolment to the next available batch of the same program at no additional cost, or
• Transfer of enrolment to an equivalent alternative program offered by Cleveratti Learn

A monetary refund will be considered only where neither of the above alternatives is operationally feasible and where Cleveratti Learn, in its sole discretion, determines that a refund is warranted. Learners will be informed directly by our support team within a reasonable time.

Cleveratti Learn will not be liable for any indirect loss, travel cost, loss of income, or consequential damages arising from the cancellation or deferral of a program.

9. Batch Transfer

Subject to availability and operational feasibility, a learner who is unable to join their originally enrolled batch may request a one-time transfer to a subsequent batch of the same program.

• Batch transfer requests must be submitted in writing to info@cleveratti.com at least 7 business days before the commencement of the original batch.
• Approval of a batch transfer is at the sole discretion of Cleveratti Learn and is not guaranteed.
• A batch transfer does not entitle the learner to any refund.
• Only one batch transfer per enrolment will be permitted. Subsequent requests will not be entertained.

10. Non-Refundable Items

For the avoidance of doubt, the following are entirely non-refundable under all circumstances:

• Program fee, once payment has been confirmed
• Any applicable GST or taxes collected as part of the program fee
• Study materials, kits, or digital resources made available to the learner upon or after enrolment confirmation
• Examination or assessment fees (if any) charged separately

11. Raising a Concern or Grievance

Please include in your communication: your full name, registered mobile number and email address, transaction reference number, payment date and amount, and a clear description of your concern.

Consumer complaints will be acknowledged within 48 hours and addressed within 30 days of receipt, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

12. Statutory Rights and Applicable Law

This Policy is published in compliance with applicable Indian law, including but not limited to:

• The Consumer Protection Act, 2019
• The Consumer Protection (E-Commerce) Rules, 2020
• The Information Technology Act, 2000 and applicable rules
• The Digital Personal Data Protection Act, 2023

Nothing in this Policy is intended to override or limit any statutory rights you may have under applicable law. In the event of a conflict between this Policy and mandatory statutory provisions, the statutory provisions shall prevail.

13. Changes to This Policy

Cleveratti Learn reserves the right to update or amend this Policy at any time without prior notice. The revised Policy will take effect from the date it is published on our website. We encourage you to review this page periodically. Your continued use of our Services or enrolment in any program after the effective date of any revision constitutes acceptance of the updated Policy. The version applicable to your purchase is the version in effect on the date of your payment confirmation.

14. Effective Date and Version History

This Policy was last reviewed and approved on 15 July 2026.

Questions about this Policy?

Write to us at info@cleveratti.com and our team will respond within 30 working days.